Why Do Call Centers Have High Turnover (and What Can We Do About It)
Stella Connect
FEBRUARY 15, 2022
It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for contact center agents ranges between 30 to 45%—an astonishing 2X the average annual employee churn rate for all other types of jobs in the U.S. Feelings of isolation.
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