Pink Guava

MARCH 25, 2019

Through a series of blogs which we will publish every fortnight, we will outline a challenge in your startup and how “customer experience management” can help you to survive and grow through that very challenge. We will in consequent blogs outline for you Can I increase my app downloads through a customer experience strategy?

Guidelines 40

Guidelines Customer Experience Management B2C Strategy 40

Storyminers

JULY 29, 2016

According to Linkedin, it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one. Founder, The Chip Bell Group. Harley-Davidson’s Harley Owners Group (HOG) plans rides, events, and outings for their loyal customers. Before launching a new product, create a beta test group of customers.

B2C 124

B2C Customer Retention Strategy Brands 124

Amity

MAY 25, 2016

All the customer-facing teams share a similar structure, where there is a VP who leads that Customer Success Group. A few years ago, we merged a couple of the customer-facing teams together and called that group Customer Success. " What blogs or news sites are you reading at the moment?

Customer Success 90

Customer Success Customers Metrics Sales 90

Bold360

DECEMBER 1, 2016

Failing to include a customer advisory group. Researching and optimizing it might include…” Collecting feedback from visitors on the website or via surveys sent to email, running real life tests, personalizing the website to meet needs of visitors, analyzing their behavior etc. “Customer experience is a wide term.

Software 40

Software Customer Experience Company CRM 40