are-you-really-ready-for-chatbots-in-your-contact-center Blog Related Topics 
BlueOcean
MARCH 26, 2018
In the customer support space, AI is changing the customer experience for better or for worse depending on the elegance of your deployment. Are you ready for your robo-coworkers? This blog by Information Age is a great reminder of how artificial intelligence still hinges on human guidance.
GetFeedback
APRIL 17, 2019
Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. And they don’t always. Turning it around.
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NICE inContact
JUNE 28, 2019
Knowing how your customers feel, and how those feelings influence the decisions they make, is key to cultivating their loyalty and increasing long-term spending. And a lot depends on what “feel good” really means. Customer decision-making and motivation — how customers act and why — is at the core of customer experience.
BirdEye
NOVEMBER 10, 2023
Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. This blog delves deeper into a candid conversation between Rebecca Colwell, VP of Product & Customer Marketing at Birdeye, and special guest Steven Greer, COO of Genesis Counseling Center.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018.
Interactions
JANUARY 23, 2020
This blog was written with help from Sheetal Sekhar. Recent announcements by Google and Amazon presenting their capabilities for automated customer service solutions in the contact center has raised awareness to the growing field of Conversational AI. What business are you in? Are there resources you can call for support?
Comm100
FEBRUARY 22, 2018
Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather.
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