Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Here’s the Atlas content you do not want to miss!

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Beyond Philosophy

AUGUST 21, 2017

But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”. But to lead an organization in our increasingly complex and uncertain world, you must develop an ability to handle ambiguity. Let go of the notion that you can control everything. Accept that you will make mistakes.

How To 141

How To Exercises Consulting Healthcare 141

OpinionLab

APRIL 28, 2017

“What is our DIGITAL CX score?” You want to know if your WEBSITE experience is getting better or worse and what you can do to improve it. You need to act on issues under your control: broken filters, poor search results, checkout errors. Hold that thought and think about the journey from your customer’s perspective.

Customer Journeys 60

Customer Journeys Omni-Channel Retail Fashion 60

PeopleMetrics

JANUARY 28, 2021

Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. And I'm really happy to be here today. Here's to 20 more.

Feedback 62

Feedback Customer Experience ROI Industry 62