ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. That’s the true essence of customer service experience.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. If you’re reading this review to see what the one must-have contact center priority is for next year, you might be disappointed. Top Priorities for 2018.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. How can two Chatbots with the same range of abilities deliver two completely different customer experiences?

Chatbots 112

Chatbots Customer Journeys Knowledge Base How To 112

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. How can two Chatbots with the same range of abilities deliver two completely different customer experiences?

Chatbots 101

Chatbots Customer Journeys Knowledge Base How To 101

Grade.us

MAY 4, 2021

In our webinar, we shared a variety of really important social media tips for marketing your local business. Get the Reputation You Deserve with Grade.us. Get notifications for new reviews so you can quickly respond. Automatically share your best reviews on your website and social media. Repurpose your content.

Social Media 26

Social Media Tips Advertising Strategy 26

Grade.us

APRIL 2, 2019

Common advice states that you ask for what you want directly. I'm talking about ingredients for success. When you ask for a review, your odds of success skyrocket if your request includes the right ingredients. Industry-specific email templates you can use to ask for a review. Why you need templates.

Automotive 42

Automotive Hospitality Healthcare Feedback 42