Comm100

NOVEMBER 27, 2017

This is why some brands opt for the seemingly safer “ non-apology ” – a statement that has the form of an apology, but that doesn’t acknowledge responsibility or express true remorse. Still, customers don’t respond to a non-apology the same way they do a sincere one. rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s

Social Media 290

Social Media Video Effort Score Brands 290

BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. We’re unable to take your call right now.

Examples 59

Examples Automotive Communication Sales 59

Kustomer

SEPTEMBER 3, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Nate Brown to discuss the effects of COVID-19 on businesses and how companies need to adapt to them. Customer service is still a relatively new department and career path. The Need for a CX Change Coalition.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52