SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Optimove

JUNE 4, 2020

The data shows that retailers have effectively engaged both existing and new customers, even during these troubling times. The data shows that retailers have effectively engaged both existing and new customers, even during these troubling times. The uplift in this 2020 MDW was driven by Monday’s sales.

Fashion 52

Fashion Retail Sales Metrics 52

ProProfs Chat

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Interview Date: July 18, 2020. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 18:32 – Nick Mehta’s New Book: The Customer Success Economy.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

GlowTouch

JULY 28, 2021

In the last five years alone, the number of active mobile broadband subscribers in the world has nearly doubled to more than five billion, and that trend will continue. During that time, new habits were engrained – why wait for a specific date/time for the next episode of a favorite program? between 2018 and 2019.

Trends 52

Trends Video Entertainment Consumers 52