Comm100

DECEMBER 13, 2021

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. As members migrated toward digital channels out of necessity throughout 2020 and 2021, new habits formed, and the convenience of digital services became apparent.

Banking 130

Banking Financial e-support Wait Times 130

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Annette Franz is the founder and CEO of CX Journey Inc.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Annette Franz is the founder and CEO of CX Journey Inc.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Focusing on retention makes sense especially during a recession. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

ProProfs Chat

JUNE 14, 2019

What Customers Think of CX. With this blog, we aim to help you do just that. What Customers Think of CX. When it comes to making a purchase, 64% of people find customer experience more important than price. They wish to avoid lack of speed when it comes to support interactions because it makes them feel unappreciated.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

AskNicely

JANUARY 10, 2019

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. Online Reviews Make or Break. A 2016 Nielsen Harris Poll revealed that more than 80 percent of Americans rely on peer recommendations before making a purchase. Greater Spend.

NPS 150

NPS Metrics Effort Score Customer Experience 150