NICE inContact

JANUARY 24, 2018

So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Cloud contact center deployments that began in customer care may have been extended to other business areas. So, what comes next? Digital Transformation.

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

Call Experts

FEBRUARY 19, 2020

How focussed are you on improving customer experience (CX). What is customer experience? CX is the sum of all the moments your customers share during their entire customer journey. CX directly correlates to lifetime value, building a healthy relationship with your customers ensures long term returns for your business.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

MARCH 18, 2020

Without much preparation, many people are abruptly having to adjust to new ways of operating, managing and planning for life. Check out our list of 15 ways to create productive play every day! . PBS Kids' Newsletter: FREE sign up to receive a daily newsletter with new ideas to help kids learn at home. . More Blogs Menu.

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SmartKarrot

DECEMBER 2, 2020

Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. In similar regards, nothing is stopping women from successfully exploring new heights and reaching the pinnacle to success.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers. higher order value.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. Greater consumer power brought forth a new reality for companies.

Social Media 121

Social Media CRM Self Service Software 121