Optimove

NOVEMBER 22, 2023

Thanks to the insights driven by AI, we’ve witnessed some of the world’s leading brands draw closer to their customers. Thanks to the insights driven by AI, we’ve witnessed some of the world’s leading brands draw closer to their customers.

Innovation 52

Innovation Loyalty Customer Centricity Consumers 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. UC supports complex workflows across hybrid teams, and next year will likely be just as complicated. Predictable. Our prediction?

Communication 69

Communication Contact Center Return on Investment System 69

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. This strategy transforms satisfied customers into brand champions who actively refer new business. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

CXApp

DECEMBER 5, 2017

Voice assistant devices like Amazon Echo (Alexa), Siri, Google Assistant (Google Home), and Microsoft’s Cortana are revolutionizing both customer engagements and product interactions. The incorporation of modern voice technologies in customer experience will effectively modernize, some might even say future proof, the industry.

Customer Experience 40

Customer Experience Multi-Channel Wireless Chatbots 40

Feedbackly

SEPTEMBER 17, 2018

You’ve redesigned your website, you’re sales team is working hard, and you are indeed getting new customers. But your customer churn is through the roof, and you don’t even know if your customers are satisfied. You’re not thinking about customer experience. What is Customer Experience (CX)?

Customer Journeys 53

Customer Journeys Customer Experience Net Promoter Score Feedback 53