ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. A role in which she oversaw implementation at several banks and mortgage lenders. Enter your current metrics now to calculate your potential returns.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Currency Alliance

JANUARY 22, 2020

In only 20 years, the need to combine digital, physical, and agile business practices has been a huge shock to business structure and culture. More recently, the businesses that invested in ‘doing something with blockchain’ are now mostly recognizing that the timing was simply too early. Open culture can let your vision flourish.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. They look to transform the company culture and set the engagement process for the strategy. The CEO needs to make the organization culture as customer centric as possible.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. They look to transform the company culture and set the engagement process for the strategy. The CEO needs to make the organization culture as customer centric as possible.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters. Pete’s Beach, Florida.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

West Monroe

JANUARY 23, 2022

Changes to the traditional utility regulatory paradigm are needed to unleash the power of competitive markets and performance-based earnings incentives to spur DER technology and software innovations. With other climate change regulations and the pending Build Back Better Act, the potential exists for a National Green Bank.

Transportation 40

Transportation Telecommunications Analytics Wireless 40