Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
As the technology gets better, cheaper and easier to use — a far cry from the stiff, robotic chatbots of just a year or two ago — more companies will embrace it. That’s one of the reasons the Net Promoter Score (NPS) has become one of the most widely used metrics in corporate America and around the globe. Imagine that!)
Let's personalize your content