C3Centricity

OCTOBER 1, 2019

And customer satisfaction is becoming insufficient to drive growth alone. For them customer satisfaction is not enough; they want their guests to be enchanted, enthralled, excited, so that a return visit is a “no brainer”; no other hotel choice would make sense! Companies need to deliver more, a lot more!

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

Help Scout

AUGUST 22, 2023

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. Read the full article We share everything you need to know to get it right.

Customer Satisfaction 80

Customer Satisfaction Survey Loyalty Customers 80

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Help Scout

APRIL 22, 2024

Discover how to boost customer satisfaction with tips on personalization, CSAT surveys, and proactive engagement. Read the full article

Customer Satisfaction 44

Customer Satisfaction Tips Survey Customers 44

GetFeedback

AUGUST 26, 2019

You have a good Customer Satisfaction Score (CSAT) but you want to make it even better. Here's proven-to-work tips on how to improve your CSAT score.

Customer Satisfaction 283

Customer Satisfaction How To Tips Customers 283

C3Centricity

JANUARY 13, 2021

In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Five Rules of Customer Observation for Greater Success. This post has been amongst the top articles on C3Centricity for many years.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

COPC

OCTOBER 24, 2023

In last month’s article , we looked at how coaching customer satisfaction (CSAT) to a number may lead to wasted time and effort, employee dissatisfaction, and difficulty improving CSAT results. That’s what we will talk about in this article. What tangible actions can you take to improve your situation?

Customer Satisfaction 92

Customer Satisfaction Metrics Average Handle Time Contact Center 92

GetFeedback

JANUARY 8, 2020

Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.

Customer Satisfaction 195

Customer Satisfaction Survey Customers 195

Win the Customer

SEPTEMBER 12, 2023

Customer satisfaction is not just a feel-good metric; it’s a tangible indicator of how well your products, services, and interactions resonate with your audience. In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights.

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59

BirdEye

AUGUST 3, 2023

However, it’s not just about wishful thinking; it’s about understanding the key metric to make this dream a reality – the customer satisfaction score (CSAT). Customer satisfaction is not just a feel-good metric; it directly impacts a business’s bottom line. This fosters more customer loyalty.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

CSM Magazine

MAY 6, 2024

These personalized solutions collectively contribute to a more streamlined and customer-centric auto transport experience, fostering trust and satisfaction among customers while differentiating auto transport companies as service providers that prioritize individual needs.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you love stats, facts, and research findings, you’ll love this article from Gallup.

Loyalty Programs 77

Loyalty Programs Hotels Customer Service Hospitality 77

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article

Customer Satisfaction 249

Customer Satisfaction Employee Engagement Measurement Customers 249

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! For me, customer service is more than support.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

GetFeedback

NOVEMBER 20, 2018

Customer satisfaction surveys get a bad rap, because they tend to be. But surveys don't have to suck! Use these 8 best practices.

Customer Satisfaction 195

Customer Satisfaction Survey Customers 195

InMoment XI

JULY 17, 2014

Recently I completed a customer satisfaction survey for United Airlines after a particularly bad experience even by airline standards. View Article I actually wanted to be contacted by the airline, but there is no place in their survey for a hot alert (request to be contacted).

Customer Satisfaction 280

Customer Satisfaction Survey Airlines Customers 280

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Share this article. Share this article. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. ViiBE Blog. Share on email.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

Help Scout

AUGUST 22, 2023

Customer satisfaction is the pulse beneath most key business metrics. Read the full article Learn its importance, how to measure it, and six ways to improve it.

Customer Satisfaction 75

Customer Satisfaction Metrics Measurement Customers 75

SurveySensum

DECEMBER 27, 2023

For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount. In this article, we will share techniques to help you seamlessly measure and track customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Measurement CRM Survey 52

GetFeedback

AUGUST 26, 2019

Download our free Customer Satisfaction Score (CSAT) toolkit for customer satisfaction best practices, a free CSAT survey template, and much more.

Customer Satisfaction 150

Customer Satisfaction Survey Customers 150

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article.

Customer Satisfaction 200

Customer Satisfaction Employee Engagement Measurement Customers 200

InMoment XI

JUNE 22, 2016

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. View Article

Customer Satisfaction 200

Customer Satisfaction Employee Engagement Measurement Customers 200

GetFeedback

DECEMBER 26, 2018

Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.

Customer Satisfaction 170

Customer Satisfaction Measurement How To Customers 170

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. This round-the-clock availability enhances customer satisfaction and loyalty.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Employee Engagement 62

ProProfs Chat

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not!

Customer Satisfaction 97

Customer Satisfaction Measurement How To Effort Score 97

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. Empowering Agents: Customer satisfaction rate skyrockets to 84.7%

Customer Satisfaction 52

Customer Satisfaction Knowledge Base Customers Social Media 52

GetFeedback

APRIL 11, 2018

Want to keep tabs on customer sentiment without the hassle? With our prebuilt survey question, measuring customer satisfaction is easier than ever.

Customer Satisfaction 150

Customer Satisfaction Measurement Survey Customers 150

InMoment XI

JULY 17, 2014

Recently I completed a customer satisfaction survey for United Airlines after a particularly bad experience even by airline standards. View Article I actually wanted to be contacted by the airline, but there is no place in their survey for a hot alert (request to be contacted).

Customer Satisfaction 227

Customer Satisfaction Survey Airlines Customers 227

ShepHyken

OCTOBER 12, 2023

This week, we feature an article by Philip Portman, Founder/CEO of Textdrip , a texting platform for insurance, mortgage, real estate, and solar sales. He shares how SMS automation can be leveraged to enhance customer experiences by providing personalized and timely interactions. Here’s an exclusive offer just for you!

Customer Satisfaction 63

Customer Satisfaction Insurance Communication Engagement 63

Zonka Feedback

MAY 3, 2023

Build long-lasting relationships with your client by gauging their feedback with B2B Customer Satisfaction Surveys. Explore top B2B Customer Satisfaction Survey Questions, Templates and Tips in this article.

Customer Satisfaction 52

Customer Satisfaction B2B Survey Examples 52

GetFeedback

JUNE 3, 2019

There are several benefits that customer satisfaction questionnaires lend to your team, even outside of your customer support and experience functions.

Customer Satisfaction 150

Customer Satisfaction Customers Customer Experience 150

GetFeedback

SEPTEMBER 1, 2016

Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.

Customer Satisfaction 195

Customer Satisfaction Metrics Customers 195

ReviewTrackers

AUGUST 13, 2018

Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. You also have to make customer satisfaction a top priority. Customer Satisfaction Metrics: What For? So, how do you measure customer satisfaction?

Customer Satisfaction 146

Customer Satisfaction Metrics Net Promoter Score Effort Score 146

InMoment XI

FEBRUARY 12, 2016

View Article. By engaged I mean… more than loyal… you would buy this product, shop at this store even if it was inconvenient, more expensive, etc. Personally, there is a grocery store chain in Utah that I am engaged with. They know my.

Customer Satisfaction 227

Customer Satisfaction Engagement Customers Retail 227

SurveySensum

JUNE 29, 2023

In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Comm100

JANUARY 9, 2018

That is why you need to consider ways of getting feedback from your customers through effective customer satisfaction surveys. Your customers’ take on the quality of your products and the service you provide can go a long way in helping you improve, and can also help you grow your business through positive word of mouth.

Customer Satisfaction 205

Customer Satisfaction Survey Tips How To 205

Help Scout

AUGUST 22, 2023

Customer satisfaction score is an excellent baseline metric for customer experience. Read the full article Learn why it’s important and how to use it effectively.

Customer Satisfaction 44

Customer Satisfaction Metrics Customers Customer Experience 44