Article Contact Center Software Gamification Measurement 
NobelBiz
FEBRUARY 27, 2024
This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. Table of Contents What is Call Center Optimization? Customer Satisfaction (CSAT) : CSAT scores measure how satisfied customers are with the service they received.
Playvox
APRIL 25, 2023
Determine upfront how you will measure success. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3. Measure And Fine-Tune Successfully delivering training remotely is an iterative process.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!
NobelBiz
JUNE 5, 2023
Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated.
NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How do you plan to measure the customer service process?
Playvox
MAY 2, 2023
Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center?
NobelBiz
FEBRUARY 22, 2023
Contact centers require more than just assigning an agent to each phone; attrition also plays a role in determining how many agents are needed to service each client. The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Another approach to keep them competitive is to provide incentives.
Expert insights. Personalized for you.
104 
Let's personalize your content