ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

Communication 69

Communication Contact Center Return on Investment System 69

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). Governance. Survey Designs. Data Inputs.

B2B 40

B2B Return on Investment Consulting Government 40

West Monroe

SEPTEMBER 14, 2023

Six considerations for strengthening your SRM program While technology is a key enabler of supplier risk management today, effectiveness depends on having a more well-rounded approach. Take advantage of evolving technology Good visibility is key to managing supply risk. Without that, you will struggle to realize value from the effort.

Management 40

Management Effort Score Competitive Advantage Government 40

NobelBiz

FEBRUARY 14, 2023

CRM strategies involve using technology to store and analyze customer data and automate and streamline sales and marketing processes. Without measuring the efficiency of a CRM strategy, it isn’t easy to know whether the system is delivering a positive return on investment and if it is providing the desired outcomes.

Contact Center 52

Contact Center CRM Measurement Strategy 52

West Monroe

JANUARY 30, 2019

A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Create a CX Governance. Stay agile with a flexible governance framework.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. Investing in customer experience means creating ways for customers to STAY customers longer. Governance tools and processes to coordinate centrally, along with the project management required to facilitate.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Communication ROI Policies 10

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Successful VoC programs need strong text analytics solutions. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

West Monroe

MARCH 20, 2018

For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created that perfect storm scenario. Energy companies turned to engineering and technology to search for oil from deeper offshore depths and more challenging locations. The only question is when.

Company 40

Company Return on Investment Technology Fashion 40

Ecrion

OCTOBER 29, 2019

Since technology today is so expansive, you have more tools at your disposal than ever. With this in mind, one of the best investments you can make is in a customer communications management (CCM) platform. This gives you qualitative information that you can pair with analytics to find better ways to serve your customers.

Return on Investment 52

Return on Investment e-support Software Communication 52

Natalie Petouhof

JANUARY 23, 2017

While obtaining the right software for each department and use case is important, this often leaves the organization without a way to easily connect the work flows across departments and lines of business to get the return on investment. What is the key to winning the digital transformation race? Nintex does just that.

Brands 40

Brands Software Return on Investment Analytics 40

West Monroe

APRIL 19, 2022

The Infrastructure Investment and Jobs Act (IIJA)—coupled with financial assistance from states—has created a once-in-a-generation market environment. Both industry and government have the opportunity to take strategic action toward decarbonization with billions in funding available. There are no simple answers.

Innovation 52

Innovation Strategy Transportation Policies 52

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. Using data analytics and intel, they need to understand the customer better to empower them. Government, banking, and insurance are the sectors with CDOs. The roles include-.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

SmartKarrot

APRIL 21, 2022

By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. Using data analytics and intel, they need to understand the customer better to empower them. Government, banking, and insurance are the sectors with CDOs. The roles include-.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10