How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
Operational inefficiencies The more time agents must spend on manual, repetitive tasks such as after-call work (ACW), the less available they are to help the next member. Agents often have to log into and access multiple systems to execute workflows, impacting their productivity and wait times for other customers. Learn More.
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