ai-technology 
Helpware
JANUARY 30, 2024
However, the advent of AI technologies has revolutionized this approach. Now, with the emergence of accent-neutralization AI tools, the process of enhancing speech clarity has become more efficient. This technological shift opens new avenues to address the inherent challenges of accent modification.
COPC
OCTOBER 26, 2023
AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.
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TechSee
FEBRUARY 14, 2022
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. 3 Visual AI-Enabled Features to Facilitate the Move to 5G. AI-Guided Self-Service Automation.
Comm100
OCTOBER 30, 2020
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. How AI is empowering agents rather than replacing them. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D
Comm100
JANUARY 29, 2021
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.
AWS Machine Learning
FEBRUARY 20, 2024
Harnessing AI for diarization will lead to substantial savings in both cost and time when generating localized content for ZOO. By aiding transcribers in swiftly and precisely creating and identifying speakers, this technology addresses the traditionally time-consuming and error-prone nature of the task.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
By the end of this webinar, you will know: If your organization is ready to implement AI. How these emerging technologies can improve engagement, reduce churn. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Join us to learn from the leaders at DX Summit ‘22, August 17-18. Save your spot.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
How to harness conversational AI technology to improve the employee experience. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health. Why it’s time to rethink agent performance KPIs and handling processes.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. These advances initially gave the impression that automation will replace the human element.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns?
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