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4 Ways to Improve Customer Experience in 2018 – guest post from CCW NOLA

ijgolding

A website that is hard to read or hard to navigate will result in higher drop-off and cart abandonment rates, when building and testing your site imagine that you are the customer and make the process as easy and enjoyable as possible. Please note, this article was written by Customer Contact Week.

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Top Metrics and Strategies for How to Measure Customer Service Performance

Kustomer

Finally, knowing how to measure customer service success and where to make the necessary improvements will help you retain happy, loyal customers. If one negative customer care experience will send customers running, just imagine the disastrous bottom-line impact of repeatedly poor service quality.

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