Playvox
JULY 14, 2023
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. Here’s the blueprint for achieving greater agent productivity in your call center. The quality of customer service and support can also have an impact on the productivity of a contact center.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.
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NobelBiz
FEBRUARY 2, 2021
Faced with the pandemic, many contact centers have been forced to close their offices, raising fears of a slowdown or even closure. Technology is a Key Component to Successful Training for Call Center Agents 1. Monitoring is essential to the successful training of your contact center agents. Response time.
Playvox
APRIL 6, 2023
Maximizing workforce management efficiency through real-time data is an often-overlooked advantage for contact centers. Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center? Related Article: 5 WFM Scheduling Tips To Make The Most Of Your Agents (and Improve Efficiency!)
Magellan Solutions
DECEMBER 5, 2023
Knowing the inbound call center cost allows your business to budget planning before you delegate some of your business operations to a call center. Keep reading to know more about the inbound call center costs and tips on managing it efficiently. Measure and Monitor Performance.
Playvox
JUNE 7, 2023
When I worked in contact centers, people would ask what I did for a living, and I would say Workforce Management. Related Article: Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated What Can Workforce Management Do? I was usually met with a blank look.
NobelBiz
SEPTEMBER 26, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob.
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