CSM Magazine

JUNE 27, 2018

Having a website is a necessary tool for a business to operate and provide customer service online. There are a lot of website builders nowadays that offer really great designs, usage and of low cost. Listed below are the seven best website builder software of 2018: 1. Website Builder.

Software 40

Software Social Media e-support Advertising 40

SurveySparrow

APRIL 21, 2024

Literally, anyone can use these no-code software tools. With that said, let’s take a look at some of the best no-code tools every business should have. With that said, let’s take a look at some of the best no-code tools every business should have. Therefore, we will be discussing the best one in each niche.

Tools 52

Tools Ecommerce Survey Analysis 52

SurveySparrow

JANUARY 23, 2023

They both offer an excellent suite of business products, with one of them being a form builder. Both Microsoft and Google Forms are excellent form or survey builders in their own rights. With a clean interface and options aplenty, this form builder from Microsoft has many admirers. And we’ll talk about them, too.

Comparison 52

Comparison Video Survey Analytics 52

Gainsight

JANUARY 8, 2019

Ben Franklin once said, “An investment in knowledge pays the best interest.” SaaStr Annual | February 5-7, San Jose, CA. Event Website. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. Event Website. DX3 | March 6-7, Toronto, Canada. Event Website.

Conference 45

Conference B2B Entertainment B2C 45

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

delighted

OCTOBER 11, 2019

Passives are customers who answer 7 or 8 on an NPS survey. So, what is a good Net Promoter Score? The short answer is: it depends. There are 2 methodologies that explore what a good NPS score is. The first examines the strength of your NPS score regardless of industry. Promoters are those who answer 9 or 10 on an NPS survey.

NPS 46

NPS Net Promoter Score Comparison Survey 46

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Website : [link]. Website : [link]. The Super-Heroes of Customer Experience are here! LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132