Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Read the full story.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. That’s not it.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Warm transfers” are a huge help in this area.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. The channels can be anything from email and social media surveys to website and in-app surveys. Please enter a valid Email ID.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? The win-wire Slack channel. The post Hand-in-hand, not handoff: How a three-legged stool approach fuels growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Out: The old-school Sales-to-CS handoff. emails from the sales rep. We all know it.

Multi-Channel 99

Multi-Channel Sales Customer Success Effort Score 99

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. Not only did NPS go up by 5% – because most customers prefer to serve themselves when they can – but cost went down by 90%.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySparrow

JUNE 2, 2021

Gartner predicted that by 2024, 75% of large organizations would be using at least four no-code or low-code tools for both citizen development and IT development initiatives. In these conversational forms, you can add any kind of question, quizzes, order forms, surveys, polls, NPS survey- you name it, we have it! Data Security.

Survey 59

Survey Chatbots Brands Software 59