SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. In the context of CX, businesses can leverage predictive analytics to anticipate customer needs and tailor their offerings accordingly.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

AWS Machine Learning

NOVEMBER 26, 2023

Solution overview With the rapid growth of digital channels and technology advances that make hyper-personalization more accessible, brands struggle to determine what actions will maximize engagement for each individual user.

Loyalty 80

Loyalty Brands Loyalty Programs Multi-Channel 80

Thematic

JUNE 4, 2024

Customer experience analytics illuminates the “pebbles” — the recurring pain points, confusing processes, and frustrating moments customers encounter. A multi-pronged approach is crucial for gathering a complete picture. Feedback analytics, not topic modeling algorithms. A multi-step process streamlined?  Often,

Customer Experience 62

Customer Experience Customer Journeys Effort Score Multi-Channel 62

BirdEye

OCTOBER 19, 2023

Develop a loyalty program 10. Digital marketing for restaurants improves your bottom line significantly by using evergreen digital marketing trends like email or website compared to traditional channels. Read more insightful findings in our guide about the Impact of online reviews on multi-location businesses in 2023.

Marketing 62

Marketing Strategy Social Media Multi-Channel 62

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Loyalty personalization has been subsumed into a wider conversation about data actionability.

Loyalty 59

Loyalty Trends Data Marketing 59

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023. So what should you look out for?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

OCTOBER 27, 2023

Customer acquisition metrics 7 popular customer acquisition channels for businesses Case study: Customer acquisition strategy example of Complete Care FAQs about customer acquisition Boost customer acquisition rates with Birdeye What is customer acquisition? Recommended read: Did you know now that there are 12 ways to use AI in sales in 2023?

Strategy 57

Strategy Social Media Multi-Channel Advertising 57