TechSee

AUGUST 16, 2022

TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. The data, based on a total of 2,706 completed survey responses from a nationwide sample of U.S. Today, consumer loyalty is most impacted by the customer experience and overall service quality.

Loyalty 109

Loyalty Data Poor Customer Service Omni-Channel 109

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

Trends 52

Trends Customer Service Data First Call Resolution 52

Stella Connect

NOVEMBER 23, 2021

Customer service leaders and agents have risen to the occasion, all while handling more customer inquiries than ever , embracing new hybrid and fully remote operations , and keeping up with increasing customer experience expectations. . 6 Key Customer Service Priorities for 2022. #1:

First Call Resolution 52

First Call Resolution Customer Service Effort Score Net Promoter Score 52

Stella Connect

DECEMBER 15, 2021

It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .

Trends 75

Trends Poor Customer Service Consumers Social Media 75

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Stella Connect

NOVEMBER 29, 2021

Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. More than one third (35%) of US consumers and just under 3 in 10 UK consumers say they’re only willing to wait up to 5 minutes for customer service to respond. 53% of consumers say they have switched brands due to a poor customer experience.

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

Helen Dewdney

OCTOBER 3, 2022

Customer Service Week is organised by the Institute of Customer Service (ICS) and takes place during 3-7 October 2022. It is a week-long celebration of customer service. Consumers have seen customer service get worse and worse over the last couple of years. No excuse for poor service.

Customer Service 66

Customer Service Poor Customer Service Consumers Sales 66