2022 Gamification Measurement Survey 
Playvox
FEBRUARY 8, 2022
contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S.
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.
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CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Determine upfront how you will measure success. Here are some ideas: Incorporate gamification into your agent training and professional development program. Step one is to make a plan. Document the feedback.
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness.
BirdEye
DECEMBER 8, 2022
As of July 2022, TikTok has reached one billion monthly active users. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Social media shopping apps make it easy to measure and evaluate business insights.
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