NobelBiz

FEBRUARY 17, 2023

Social media: 80% of contacts are answered within 20 minutes. Properly handling several communication channels means having the right solution for your call center. In that regard, you need a true Omnichannel Solution that can manage phone, social media, SMS, e-mail, web chat, and live chat. From a value of $10.11

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Stella Connect

DECEMBER 15, 2021

Long wait times. Having to repeatedly call, email, chat, text, and even reach out via social media for help. It’s time for these types of frustrating customer experiences to become a thing of the past. The post Customer Support Trends Every Business Needs to Know appeared first on Stella Connect.

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NobelBiz

APRIL 25, 2023

by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. Investing in employee training is a long-term strategy for reducing call center operating expenses. Efficient call routing is crucial for reducing call center costs.

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