Gainsight
APRIL 21, 2022
Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. If you are here for the first time or ready to uplevel your customer-centric capabilities, here is a taste of all we have to offer for 2022. What If There Were No CSMs?
SurveyGizmo
NOVEMBER 5, 2021
Please download our CX Predictions for 2022 ebook for our full report. Sales departments tend to operate using a customer relationship management (CRM) tool like Salesforce (SFDC) and, by 2022, have likely already integrated with other data sets like Jira or Salesloft. The Alchemer NPS Story. CX Lags Behind.
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SurveySensum
OCTOBER 12, 2022
Top 10 Jotform competitors & alternatives in 2022. Top 10 Jotform competitors & alternatives in 2022. Guides, email, FAQs, ebooks. SurveySensum is a customer feedback platform that helps you create surveys like NPS, CES, CSAT, Product, onboarding, CSI, and many more with ease. Guides, email, FAQs, ebooks.
Playvox
JANUARY 12, 2023
In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote. According to a 2022 ICMI report , most contact centers set individual performance goals (57%) and focused less on group goals (29%) or company-wide goals (14%).
Gainsight
OCTOBER 13, 2022
According to recent Gainsight research, The Customer Success Index, 2022 , companies that invested 10% of revenue in customer success saw the highest NRR. . Salkin walks readers through data-driven approaches to parsing out the customer stakeholder dichotomy and boosting NPS scores. Invest in digital CS.
Qualtrics
NOVEMBER 6, 2020
billion apps will be downloaded in 2022. Learn more and Download our eBook. Using the popular Net Promoter Score (NPS) question “how likely is it you would recommend our product/service to a friend or colleague?” You can ask this NPS question as a pop-up survey within the app, after a customer has used the product.
inQuba
AUGUST 19, 2021
Download this buyers’ guide as a complimentary ebook. Download this buyers’ guide as a complimentary ebook. An increase in NPS compared to peers and benchmarks. The post The Buyers’ Guide to Customer Journey Management Solutions in 2022 appeared first on inQuba. Get it here. Get it here. TAKE THE NEXT STEP.
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