Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. Put in place callback options during peak time periods to reduce wait times and call abandonment rates.
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