InMoment XI

JULY 4, 2022

2022 is being branded as “ The Year of the Squeeze. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in.

ROI 493

ROI Return on Investment Social Media Survey 493

NobelBiz

FEBRUARY 15, 2023

Integration with your current software (CRM, API etc.) In 2023, global end-user expenditure on public cloud services is projected to reach $591,8 billion, up from $490,3 billion in 2022. predicted for 2022. As a result, your agents may handle inquiries in an individualized and timely fashion across all channels.

Call Center 52

Call Center Communication How To Omni-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. How many steps do agents have to do to process a customer?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. In 2022, the average cost per click was $0.97. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52