Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. It is no longer a competitive advantage but a necessity.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

West Monroe

MAY 24, 2022

In early 2022, they announced a new CEO, laid off 2,800 employees, introduced a new bundled pricing model, raised subscription prices, and doubled down on hardware investments despite demand declines. The company recently reversed course on a planned U.S. The road ahead will not be easy. Peloton’s progress. A content studio?

Company 98

Company Financial Leadership Apparel 98

West Monroe

MAY 24, 2022

In early 2022, they announced a new CEO, laid off 2,800 employees, introduced a new bundled pricing model, raised subscription prices, and doubled down on hardware investments despite demand declines. The company recently reversed course on a planned U.S. The road ahead will not be easy. So, are they a software company?

Company 52

Company Financial Leadership Apparel 52

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences. Pulse 2022?

Social Media 45

Social Media Conference NPS Customer Success 45

Thunderhead

OCTOBER 19, 2018

Others are in conversations to develop this D2C offering – Mercedes-Benz estimates that 25 percent of its vehicle sales will be completed online by 2022. In other words, satisfying customer needs, rather than ‘forcing journeys’ – for example, providing the option to have entirely online experiences.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40