Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

Talkdesk

FEBRUARY 13, 2020

Who is answering calls when your contact center is closed? According to Gartner’s 2018 Best Practices for Implementing Extreme Customer Self-Service Report , by 2022, 85% of customer service interactions will start with self-service, up from 48% today. Gartner’s Four Best Practices for Implementing Extreme Customer Self-Service.

Virtual Agent 54

Virtual Agent Self Service Customer Experience Contact Center 54

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

BlueOcean

JANUARY 9, 2018

Forget AI being the future of the contact center. AI is the now of the contact center. Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. Ultimately, however, the ROI on AI in the contact center will be a massive motivator.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Another great idea to explore is offering a digital sales agent that is voice-enabled. Set up chatbots for a 24/7 contact center.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

NobelBiz

JANUARY 10, 2021

For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center. First of all, it should address the issue of availability.

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Creating and perfecting these systems also require the human touch, says Arthur Nowak, head of the Philippines for TTEC Holdings. . That alone relieves human agents of huge burdens and time. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52