Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

AUGUST 28, 2023

Ready to dive deep into the heart of transforming your contact center’s performance? In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Embrace an omnichannel approach.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Upstream Works

DECEMBER 11, 2018

According to CMO.com, Gartner VP, Michael Maoz indicates that 72% of customer interactions in 2022 will be facilitated through emerging technologies; RPA, machine learning applications, chatbots and mobile messaging. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

Playvox

MAY 2, 2023

Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

MAY 25, 2023

billion in 2022 to USD 19.7 This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. 3 Omnichannel Support Today’s customers expect a seamless experience across multiple communication channels.

Call Center 98

Call Center Software Data Contact Center 98

NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Furthermore, to increase the efficiency and relevance of multi-channel request processing, you must assist your agents, as well as your clients, by providing them with a knowledge base.

Knowledge Base 52

Knowledge Base Contact Center How To Omni-Channel 52

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

MARCH 14, 2022

In 2022, contact center agents are using precise information and technologies for each prospect to make interactions more fruitful and meaningful. As a result, conducting a prospecting campaign requires a strong outbound strategy. So the question is: How to build great outbound campaigns for your contact center?

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52