Playvox

DECEMBER 21, 2022

Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Related Article: 3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use. Communication. So why the disconnect?

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Here are five winning strategies. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Step one is to make a plan.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

AUGUST 28, 2023

Ready to dive deep into the heart of transforming your contact center’s performance? In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Embrace an omnichannel approach.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

MAY 2, 2023

Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Creating A Better Customer Experience Today’s customers want service and support on their terms — and in the channels they want to use.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52