Lithium

FEBRUARY 28, 2023

Metaverses are narrative driven and hosted for connection between people, groups, and organizations. Avatars let people connect through body language, expressing themselves in real time. As there is less structure engrained in these spaces, engagement also becomes more fluid.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Engagement. Engagement. Engagement. Here are five winning strategies.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification How To Call Recording Analytics 105

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).

System 52

System Hospitality Healthcare Gamification 52

COPC

JANUARY 15, 2024

Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. COPC’s Employee Engagement Research Series reveals a declining trend in frontline staff’s perceptions of training effectiveness.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Connection through tools like Slack. Being engaged regularly and offered training opportunities. Freedom to direct their own work without micromanagement.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. About: Social networking sites are designed to connect people in a shared online space. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Examples: Facebook, LinkedIn.

Social Media 98

Social Media Brands Video Entertainment 98

CSM Magazine

NOVEMBER 3, 2022

Without the stress, cost, and time to commute, agents are better placed to focus on delivering exceptional customer experiences supported by today’s connectivity-boosting cloud-based solutions. Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification.

Loyalty 52

Loyalty Brands Self Service e-support 52

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. It’s easier to engage teams when they are working together in one place.

Contact Center 77

Contact Center Training Gamification eBook 77

CSM Magazine

FEBRUARY 7, 2023

Build a Team of Brand Guardians Competition is fiercer than ever and contact centres need to engage more closely with customers. Inspire and motivate team members through gamification. For more ideas and inspiration, download our State of the Contact Centre Report 2022. Calabrio is a trusted ally to leading brands.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySparrow

DECEMBER 15, 2021

So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. Top 12 Integrations in Salesforce in 2022. Zapier is an automation platform that connects to 3,000+ apps – a must-have tool when Salesforce doesn’t offer what you need right out of the box. SurveySparrow. Breadwinner.

Gamification 52

Gamification CRM Training Financial 52

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools. 5 Common Sense Tips for Driving Employee Engagement 1. Boost engagement for your remote agents.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. By connecting Zendesk with Salesforce, you can solve customer issues quicker. With this connection, your support team can: Escalate and link Zendesk tickets to a JIRA issue. Kaizo is a performance management software fueled by gamification and AI. Pricing : Free.

CRM 52

CRM Social Media Gamification Software 52

SmartKarrot

JUNE 17, 2022

This type of onboarding is more personal, and your customers feel more connected to you. Another way is by providing them with a score (gamification) for the progress that they have made. This is a terrific way to keep the users engaged and interested in the process. Focus on giving them an interactive walkthrough.

Self Service 10

Self Service Company B2B Gamification 10

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Find New Ways to Engage Remote Agents. Lack of engagement can be a disadvantage of remote work, but it doesn’t have to be.

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

AUGUST 28, 2023

Recognize their efforts, provide growth opportunities, and watch engagement levels rise, creating a workforce that’s in it for the long haul. Foster engagement through team-building activities and mentorship. The solution lies in nurturing a vibrant company culture that empowers agents and values their contributions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

MAY 2, 2023

Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure. Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

SurveySparrow

SEPTEMBER 16, 2022

Nectar is an HR platform that bundles employee recognition, rewards, and employee engagement. Employee engagement : Create company/team challenges with points attached. Pricing : Motivosity offers 4 products: Connect: Free. That wraps up our list of the top Bonusly alternatives you need to check out in 2022. Wrapping Up.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

Playvox

JUNE 22, 2023

Expected Wait Time An estimate of how long a customer will have to wait in a queue before being connected with an agent, based on incoming volume, handling time, and staffing levels. Incorporate gamification and other engagement tactics to boost retention of content. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. With these benefits, agents may establish a tailored and trustworthy connection with each consumer. All they need is an Internet connection and a computer, smartphone, or tablet.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. Omnichannel engagement Entails engaging with customers across all available communication.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 21, 2022

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. With these benefits, agents may establish a tailored and trustworthy connection with each consumer. All they need is an Internet connection and a computer, smartphone, or tablet.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52