2022 Communication Connections Gamification 
Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. This additional training fosters positive connections among agents.
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger. Gamification.
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Playvox
FEBRUARY 20, 2024
This could be from home, a co-working space, or any other location with an internet connection. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Communicating impact with staff and patients. Adjusting operating models to facilitate rapid improvement. Allowing for real-time patient feedback.
CSM Magazine
SEPTEMBER 8, 2023
As of 2022, global e-commerce sales surpassed $5.7 But a word of caution—always communicate transparently about any dynamic pricing methodologies. Gamification is like the sprinkle of excitement atop the cake of shopping. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. One-to-one video training with managers: Establishes two-way communication and builds rapport and trust. Here are some ideas: Incorporate gamification into your agent training and professional development program.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
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