Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.

Call Recording 105

Call Recording Tips Interaction System 105

CSM Magazine

JANUARY 19, 2023

Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin?

Data 52

Data Self Service Chatbots Call Recording 52

CustomerSuccessBox

FEBRUARY 20, 2022

Tip: Calculating a perfect customer health score for SaaS. Pro tip: Three most effective ways to measure churn and increase retention rate. Tip: The Customer Health Score that can bring in predictability. Bonus tip: Template to choose Customer Success Platform. Don’t forget to set the rules for the game!

Measurement 52

Measurement Tools Effort Score Software 52

UJET

DECEMBER 9, 2021

If you’re concerned that your employees may be experiencing burnout, consider these four tips for improving your call center’s agent experience. . Defined roles help call centers run smoothly. Call recording and logging to save calls and use them as a reference for future case studies, training, and quality assurance.

Contact Center 72

Contact Center Call Center How To Exercises 72

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. On a more tactical level, make it a priority to maintain your learning resources such as knowledge bases, how-tos, FAQ’s, and hot tips. Because as they say, the only constant in life is change. Plan accordingly.

Software 98

Software How To Feedback Training 98

Helen Dewdney

JUNE 20, 2023

The Rail Ombudsman found during 2021 and 2022 that there was more scope to extend a case relating to accessibility when compared to other complaint categories, the average days to close for the former being 35 working days and 25 for the latter. The rail service provider sent a hamper and some national rail vouchers.

Travel 78

Travel Consumers Transportation Training 78

NobelBiz

MARCH 14, 2022

In 2022, contact center agents are using precise information and technologies for each prospect to make interactions more fruitful and meaningful. Many elements influence the success or failure of an outbound call, beginning with proper planning and preparation.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52