Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Call Recording 105

Call Recording Tips Interaction System 105

CSM Magazine

JANUARY 19, 2023

Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin?

Data 52

Data Self Service Chatbots Call Recording 52

CustomerSuccessBox

FEBRUARY 20, 2022

Tip: Calculating a perfect customer health score for SaaS. Pro tip: Three most effective ways to measure churn and increase retention rate. Tip: The Customer Health Score that can bring in predictability. Allows setting custom automated workflows based on the interactions to efficiently manage accounts.

Measurement 52

Measurement Tools Effort Score Software 52

UJET

DECEMBER 9, 2021

They’re the front line of customer interactions, and often the only people your customers will ever interact with. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . Defined roles help call centers run smoothly.

Contact Center 72

Contact Center Call Center How To Exercises 72

Helen Dewdney

JUNE 20, 2023

The Rail Ombudsman found during 2021 and 2022 that there was more scope to extend a case relating to accessibility when compared to other complaint categories, the average days to close for the former being 35 working days and 25 for the latter. The rail service provider sent a hamper and some national rail vouchers.

Travel 78

Travel Consumers Transportation Training 78

NobelBiz

MARCH 14, 2022

In 2022, contact center agents are using precise information and technologies for each prospect to make interactions more fruitful and meaningful. Many elements influence the success or failure of an outbound call, beginning with proper planning and preparation. It also enables you to understand your clients.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

Pointillist

OCTOBER 22, 2018

Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. By 2022, your personal device will know more about your emotional state than your own family.” — Gartner. Emotion AI. “By to 1 p.m.?’

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40