2022 Call Center Gamification Omni-Channel 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.
Playvox
JUNE 22, 2023
Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. What Are Call Center Efficiency Metrics? Is your call center prepared?
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NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?
NobelBiz
AUGUST 28, 2023
With the right tech, your center can waltz through challenges and deliver stellar service. Navigating the multichannel maze is a classic contact center challenge. Customers expect seamless service across channels, but maintaining consistency can feel like juggling too many balls. Embrace an omnichannel approach.
Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
Playvox
MAY 2, 2023
Supporting remote work in your customer service center is key to a positive employee experience. Remote work continues to be a highly desirable benefit for contact center employees. Research from 2022 by ICMI tells us that only 35% of contact centers have omnichannel capabilities, but customer demand is high for this type of support.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In terms of numbers, ROI is expressed as a percentage.
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