2022 Brands Customer Expectations Customer Service Training 
ShepHyken
SEPTEMBER 19, 2022
4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty. The list goes on.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Brian Cantor, Managing Director, Digital at Customer Management Practice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
AUGUST 1, 2022
My Comment: The customer service/support team may be the wrong name for a department that is on the front line, answering questions, dealing with complaints, and ensuring the customer’s problems are taken care of. These people are the brand ambassadors who get customers to buy more and say, “ I’ll be back.”.
ShepHyken
SEPTEMBER 5, 2022
4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.
ShepHyken
APRIL 25, 2022
ContactCentres) The pandemic had a significant impact on how we engage with brands, with nationwide lockdowns prohibiting face-to-face interactions and requiring both businesses and consumers to embrace digital alternatives. My Comment: This interesting article makes the case that a brand app is a great way to connect with your customer.
ShepHyken
JANUARY 17, 2022
This time it’s from my friend and fellow customer service expert, John DiJulius. John shares six important ways to create a company focused on customer service. He’s worked with some of the biggest brands in the world. 7 Effective Ways to Improve Your Customer Experience Strategy by Vineet Gupta.
ShepHyken
FEBRUARY 21, 2022
My Comment: There is often a gap between what a company/brand executive perceives as giving good customers service and what their customers perceive it to be. The Value Gap a New Blueprint for Customer Expectations by Quinine. The Value Gap a New Blueprint for Customer Expectations by Quinine.
Expert insights. Personalized for you.
65 
Let's personalize your content