InMoment XI

MARCH 21, 2022

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Solve the Challenge: Text Analytics to the Rescue. Luckily, text analytics capabilities are getting better and better each year! Solve the Challenge: Have a Roadmap From the Beginning .

Brands 529

Brands Roadmap Strategy Social Media 529

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. There’s a lot more on the roadmap, more to come soon. Wishing everyone the very best in 2022!

Trends 90

Trends Self Service B2B Roadmap 90

BirdEye

MAY 17, 2023

Deloitte provides market insights through its consulting and analytics operations. The company provides a full suite of services at every level of “clients excelling,” including consulting services for business, analytics services for company leaders, and operational management solutions.

Examples 98

Examples Innovation Sports Social Media 98

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JANUARY 18, 2023

In fact, West Monroe research shows just how much organizational structure impacts business results overall: Our 2022 survey found lower-performing, less digitally enabled organizations are 1.75x more likely to have a hierarchical, inflexible organizational structure. This works both ways, of course.

Banking 52

Banking Innovation Self Service Government 52

Centercode

APRIL 29, 2021

By 2022, Gartner predicts that there will be 6.4 And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience. And it gives your product managers the data-backed customer insights they need to stay the course or shift focus when absolutely necessary.

Connections 40

Connections Roadmap Feedback User Experience 40