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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

Changes are also brought about by new technology. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This begins with greater training, better data management, performance feedback and technological tools. AI is not a future technology.

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

Changes are also brought about by new technology. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This begins with greater training, better data management, performance feedback and technological tools. AI is not a future technology.

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2022 High-Tech & Software Outlook

West Monroe

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Overarching trends have widespread influence. Macro financial pressures.

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Why Your Contact Center Needs A Remote Work Policy?

Playvox

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights. Why bring agents back when even managers are satisfied with it?

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Why do metrics matter? Are your customers happy?

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How Do Contact Center Dialers Help Your Business Grow?

NobelBiz

Did you notice that your contact rate is low? If yes, then there’s a good chance that you’ve been considering incorporating dialer technologies to improve your operations and agent performances. From a technological standpoint, it is commonly associated with automated call tools such as contact center dialer.