TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.
NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This begins with greater training, better data management, performance feedback and technological tools. AI is not a future technology.
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NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This begins with greater training, better data management, performance feedback and technological tools. AI is not a future technology.
West Monroe
JANUARY 24, 2022
High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Overarching trends have widespread influence. Macro financial pressures.
Playvox
NOVEMBER 1, 2022
In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights. Why bring agents back when even managers are satisfied with it?
Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Why do metrics matter? Are your customers happy?
NobelBiz
MARCH 7, 2022
Did you notice that your contact rate is low? If yes, then there’s a good chance that you’ve been considering incorporating dialer technologies to improve your operations and agent performances. From a technological standpoint, it is commonly associated with automated call tools such as contact center dialer.
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