NobelBiz

FEBRUARY 22, 2023

Changes are also brought about by new technology. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This begins with greater training, better data management, performance feedback and technological tools. AI is not a future technology.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SurveySensum

JULY 7, 2023

But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. Making a quick payment through UPI, she was thrilled when the product arrived on the same day. This is how Croma delivered an exceptionally great experience.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. Making a quick payment through UPI, she was thrilled when the product arrived on the same day. This is how Croma delivered an exceptionally great experience.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Why do metrics matter? Are your customers happy?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

MARCH 7, 2022

Did you notice that your contact rate is low? If yes, then there’s a good chance that you’ve been considering incorporating dialer technologies to improve your operations and agent performances. From a technological standpoint, it is commonly associated with automated call tools such as contact center dialer.

Contact Center 52

Contact Center Abandon Rate Call Center Telecommunications 52

Playvox

APRIL 27, 2023

The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

JULY 20, 2023

According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. This statistic is a reality that reflects the importance of evaluating and understanding your cart abandonment rate in order to improve customer experience in retail.

Retail 52

Retail Feedback How To Self Service 52

PK

FEBRUARY 4, 2020

For these companies, PWA apps are resulting in more customers with reduced app abandonment rates. . By 2022, smartphones will play a role in about 90% of all digitally influenced sales. PWA was developed with mobile in mind , leveraging web standards and technology to provide an app-like experience.

Abandon Rate 52

Abandon Rate CRM Sales Customer Retention 52

Connective DX

FEBRUARY 4, 2020

For these companies, PWA apps are resulting in more customers with reduced app abandonment rates. . By 2022, smartphones will play a role in about 90% of all digitally influenced sales. PWA was developed with mobile in mind , leveraging web standards and technology to provide an app-like experience.

Abandon Rate 52

Abandon Rate CRM Sales Customer Retention 52