TechSee
JUNE 16, 2022
His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. Mike is the President of Reflective Keynotes , a Canada-based training firm that helps contact centers improve their sales and CX results.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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SurveySensum
JULY 17, 2023
According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. According to Statista , in 2020 multichannel online retailers generated more than $350 billion in sales. 69% is a lot of customers. So, how to resolve this issue?
SurveySensum
JULY 17, 2023
According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. According to Statista , in 2020 multichannel online retailers generated more than $350 billion in sales. 69% is a lot of customers. So, how to resolve this issue?
West Monroe
JANUARY 24, 2022
High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Overarching trends have widespread influence. Macro financial pressures.
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. It entails paying straightforwardly and securely regardless of the sales channel. In 2022, companies will continue to rely on the complementarity between agents and AI to improve the customer experience.
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. It entails paying straightforwardly and securely regardless of the sales channel. In 2022, companies will continue to rely on the complementarity between agents and AI to improve the customer experience.
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