Eptica
OCTOBER 14, 2022
Date: Friday, October 14, 2022 Author: Pauline Ashenden - Demand Generation Manager Seven ways to tackle call abandonment in the contact centre. Published on: October 14, 2022. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
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NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This does not simply imply that you must have agents managing social media, chat, phone, and other channels. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. This does not simply imply that you must have agents managing social media, chat, phone, and other channels. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
West Monroe
JANUARY 24, 2022
High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Overarching trends have widespread influence. Macro financial pressures.
Playvox
NOVEMBER 1, 2022
In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. A remote work location requires a different mindset from contact center management — and a distinct set of guidelines. What’s The Purpose Of A Remote Work Policy?
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations. Why do metrics matter?
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