ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). Download now 3.

Social Media 52

Social Media Roadmap e-support Video 52

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%.

e-support 52

e-support CRM ROI First Call Resolution 52

ViiBE Blog

JULY 8, 2021

ViiBE Blog. July 8, 2021. Free Retail E-book available now! One of the biggest data breaches rather than a cyberattack, this situation caused an exposure of about 250 million data entries, with information such as email addresses, IP addresses, and particular details about support cases. 26 August 2021.

Company 52

Company Government Self Service Transportation 52

Upstream Works

SEPTEMBER 30, 2021

With the advent of mobility, e-commerce and social media, customers now have many touchpoints to engage with a business as well as additional communication channels. As NTT’s 2021 Global CX Benchmarking Report notes, customers utilize a broad mix of channels, and that mix of channels varies by age.

Contact Center 78

Contact Center Omni-Channel Social Media e-support 78

BirdEye

MARCH 15, 2023

In this blog post, we’ll dive into the latest social media demographics, including the average age of social media users for each platform and what these insights mean for your brand’s social media presence. In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect.

Social Media 52

Social Media Data Entertainment Groups 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Support and service. How Has the B2B Customer Experience Evolved?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

AWS Machine Learning

AUGUST 11, 2022

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. billion to frauds in 2021, up more than 70% over 2020. For example, in the following figure, users are connected via shared entities such as Wi-Fi IDs, physical locations, and phone numbers. next(dataProcessTask).next(hyperParaTask).next(trainingJobTask).next(runLoadGraphDataTask).next(modelRepackagingTask).next(createModelTask).next(createEndpointConfigTask).next

Training 83

Training e-support Data Examples 83

Oracle

DECEMBER 17, 2020

Episode 4 was all about our communities, the constituent experience in the public sector, and how digital technologies enable all teams to connect in safe, scalable, and personal ways. The survey also found that the top three initiatives for city officials in 2021 will be: Cybersecurity (which has been #1 on the list for six years).

Government 52

Government Banking e-support Technology 52

Qualtrics

FEBRUARY 17, 2021

Many of us (especially those reading this Qualtrics blog!) Kristi started her journey by realizing that e-commerce teams, which were new at Deluxe didn’t have the appropriate tools or culture to measure customer engagement , satisfaction , or dissatisfaction with the various sites. And it's really hands on.

Metrics 26

Metrics e-support Culture Customer Centricity 26

Kustomer

JUNE 7, 2023

For brands looking to come out of this wartime period as successful, it will be essential to provide connected service that scales and delights. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support. New trends that emerge quickly become baseline expectations for customers.

Trends 84

Trends Self Service Customer Experience e-support 84

Magellan Solutions

MARCH 28, 2021

What are the Best Practices of Best or Top Content Moderation Agencies in 2021. Best or Top Content Moderation Agencies in 2021. E-commerce Retailer. Applicable to any content such as images, videos, blogs, reviews, testimonials, etc. Multilingual support. Also this provides a sense of safety for your customers.

Social Media 52

Social Media Guidelines e-support Brands 52

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing.

e-support 52

e-support CRM Interaction Software 52

ViiBE Blog

AUGUST 27, 2021

ViiBE Blog. August 27, 2021. Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. On the one hand, ViiBE gives your support team the tools to do their job thoroughly and quickly.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. August 2, 2021. A CRM system holds all the information about your customers that is essential for successful and sustainable business growth, hence its integration can benefit you and your company in various aspects along the way, especially within customer support services. Natalia Barszcz. Share this article.

CRM 52

CRM Call Center e-support Social Media 52

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. August 18, 2021. This knowledge is crucial to improving the customer experience of customer support. . They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. Free Retail E-book available now! 26 August 2021. 25 August 2021.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Read now 2. Read now 2. Some of them are : 2.1.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52