Oracle

FEBRUARY 12, 2021

To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Loyalty programs can help brands become more omnichannel focused and personalized. Connect to customers through loyalty campaigns. Don’t miss out, sign up today.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. The customer experience has evolved. Why hasn’t loyalty? Customer singular.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Hallmark Business Connections

FEBRUARY 23, 2021

It isn’t uncommon for businesses to capture just 40% of customer email addresses. On the other hand, mailing addresses can be at 100% for brands with e-commerce, credit cards, contracts or agreements, and loyalty programs. Apply an Omnichannel Approach. Get Creative … With Your Creative. Test and Monitor Performance.

Marketing 91

Marketing Omni-Channel e-support Comparison 91

ProProfs Chat

DECEMBER 12, 2019

Delightful customer experience is a major competitive advantage and is predicted to become the primary brand differentiator, overtaking product and price, for B2B sales by 2020. By 2020, product quality and price will not be the key differentiator between brands. 60% of customers agree to this fact. It’s a win-win!

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

JULY 17, 2023

Communicate the action taken to your customers and close the feedback loop. Ensure A Seamless Transition From Online to Offline & Vic-Versa In 2020, Amazon launched its Amazon Fresh stores in the USA. Customers now want access to a multichannel buying experience. Take immediate action to resolve the issue.

Retail 52

Retail Strategy Customer Experience Sports 52