BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. This is especially true in the contact center world, where customer care is often a 24/7/365 program. Are you dreading it? Let us lighten the burden.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

Ecrion

JANUARY 14, 2021

AI in Banking Customer Care | 2. Chatbots for Banking Customer Service | 5. AI in Banking Customer Care. Using artificial intelligence to handle customer care obligations is commonplace in many different industries. Discover the 11 Trends in AI for 2020. Chatbots for Banking Customer Service.

Banking 96

Banking Chatbots Financial Infographics 96

TechSee

AUGUST 28, 2018

AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

Russel Lolacher

JUNE 29, 2021

As someone who has worked in public sector customer care for more than a decade, I’ve found that World Social Media Day is a great opportunity to educate your organization about what a social media group does and why it does it for the benefit of the brand and its customers. line staff receive. . Real Root of Success.

Social Media 98

Social Media Infographics Travel Government 98

Ecrion

DECEMBER 10, 2020

Discover 63 Essential Customer Service Statistics in our Infographic. Your loyal customers will support your company through the difficulties caused by the COVID-19 pandemic. Loyal Customers Write Strong Reviews. In 2020, reviews can make or break a business. Discover 6 Great Customer Relationship Examples .

Loyalty 68

Loyalty Infographics Customer relationships Brands 68

BlueOcean

DECEMBER 10, 2019

We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Are You Using 1999 Metrics to Measure 2019 Customer Care?

Contact Center 31

Contact Center Customer Service Infographics Trends 31

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. How Would You Rate Your Company’s Client Experience?

Customer Service 20

Customer Service Infographics Culture Retail 20