ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Lithium

MARCH 1, 2022

Some blog areas are limited to Khoros customers only. How to Win Over Internal Stakeholders As you can imagine, when launching a private unified B2B customer community in late 2020, I needed cheerleaders. We can now build unbelievably easy paths to purchase and support — all in convenient messaging conversations.

e-support 52

e-support Entertainment Analytics Social Media 52

Bold360

JUNE 19, 2019

In recent years, AI-powered chatbots have become an essential part of many business’s customer service operations. Gartner predicts that chatbots will power 85% of all customer service interactions by the year 2020. The benefits of AI chatbots for post-sale support are awesome. appeared first on Bold360 Blog.

Chatbots 45

Chatbots Policies e-support Metrics 45

SaleMove

AUGUST 3, 2018

Chatbots and other self-service technologies have serious potential to massively change how companies and customers interact with each other, in a way that is both cost effective and mutually beneficial. Expectations when it comes to convenience, wait times, and customer support are higher than ever. Improving the Customer Experience.

Customer Service 40

Customer Service Self Service e-support Call Center 40

Kustomer

JUNE 7, 2023

We believe the following five trends will underpin success in 2023 and beyond: Efficiency Matters Messaging… the New Default Support Channel Conversations as Meaningful Experiences Empathetic Personalization Courting the Conscious Consumer Ready for a CX solution that will enable you to underpin success in 2023?

Trends 84

Trends Self Service Customer Experience e-support 84

SmartKarrot

FEBRUARY 16, 2022

Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. B2B businesses that customize their e-commerce experiences outsell their competition by 30%. Using the right technologies can help support stumbling blocks.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Upstream Works

SEPTEMBER 1, 2020

e-learning has doubled and is now considered the training method of choice, while video training has tripled. Conduct regular anonymous surveys to learn how you can better support your team and keep them engaged. According to NTT’s 2020 Benchmark Report, only “25.6 Utilize Self-Service Options.

Contact Center 148

Contact Center Engagement Self Service Omni-Channel 148

Toonimo

JANUARY 5, 2017

By 2020, customers will be placing ever-increasing demands on your organization. The end goal is to support our customers and offer them the ultimate user experience. Instead of calling a support center you may be directed to a computer and lament your misfortune. Customer Self-Service with Chatbots. Enter chatbots.

Innovation 40

Innovation Technology Customer Experience e-support 40

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Read now 2. Some of them are : 2.1. Download now 2.2.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

SurveySparrow

OCTOBER 2, 2020

Here’s a list of the top product marketing tools to check out in 2020: SurveySparrow. SMSes were meant for marketing, emails were for tech support, and the list goes on. Intercom provides businesses with the opportunity to power lead generation, support and marketing through a single app. Productboard. Google Analytics.

Tools 59

Tools Marketing Infographics Analytics 59

Ecrion

SEPTEMBER 23, 2020

In this blog, we highlight 63 of the top customer service statistics you can leverage to ensure the former and prevent the latter. In today’s world — thanks especially to the meteoric rise of e-commerce and e-retail shops — customer service needs to be constant. 77% of consumers report having used a self-service support portal.

Infographics 105

Infographics Self Service Customer Service Social Media 105