Digital Omnichannel: Most Businesses Aren’t Where They Need to Be
NICE inContact
JUNE 26, 2019
One top demand is for true omnichannel customer service , no matter the channel. We reported in the 2018 NICE inContact Customer Experience (CX) Transformation Benchmark that 91% of consumers expect a seamless omnichannel experience. Additionally, another 43% rated themselves as only “moderate” at seamless omnichannel delivery.
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