CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

Bold360

AUGUST 24, 2017

If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. Improving your CX leads to satisfied customers, which in turn reduces churn, saves money and increases profits.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

CSM Magazine

FEBRUARY 28, 2020

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

CSM Magazine

FEBRUARY 25, 2020

Chat bots have been shown to positively strengthen customer contact. Artificial intelligence (AI) is proven to be a clear success factor when it comes to customer experience (CX) and is an important ingredient in the mix of contact channels. When you are interested in a service or product, you do not want to wait.

Chatbots 59

Chatbots Insurance Omni-Channel Company 59

ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. Customer service has the power to make or break a company. Contact Customers on their Preferred Channel.

Contact Center 44

Contact Center Customer Engagement Engagement Customer Service 44

Solvvy

JULY 5, 2018

In a single quarter in 2017, the company added more than 4,000 new customers. Most software companies would be lucky to add that many new customer in an entire year. Despite enormous growth, the company hired fewer than 100 new employees in all of 2017. Automating customer engagement. Automating customer service.

Self Service 48

Self Service Company Virtual Agent Software 48

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also, they anticipate that your call center will meet their expectation to boost customer relationship management.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also, they anticipate that your call center will meet their expectation to boost customer relationship management.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Verint Engage Global Customer Conference. ET on May 2.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Verint

NOVEMBER 16, 2017

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32

Bold360

MARCH 2, 2017

The gap between human support and digital self-service is narrowing more than ever. A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. The goal should be improving on the status quo for an effective yet simple customer experience.

Self Service 40

Self Service Technology Chatbots Retail 40

Bold360

MARCH 2, 2017

The gap between human support and digital self-service is narrowing more than ever. A survey of 97,000 customers showed that the most impactful way that businesses could improve is by making their customer’s lives easier. The goal should be improving on the status quo for an effective yet simple customer experience.

Self Service 40

Self Service Technology Chatbots Retail 40

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102