Playvox

APRIL 4, 2023

Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

Talkdesk

JUNE 3, 2019

Contact centers, oftentimes considered archaic, slow-moving and inflexible are transitioning to a cloud-based model that enables them to become nimble, scalable and innovative. It’s critical to keep in mind the type of cloud a vendor is touting when evaluating the capabilities of your contact center. from 2017-2022.

Contact Center 43

Contact Center System Trends Customer Expectations 43

BlueOcean

JANUARY 9, 2018

Forget AI being the future of the contact center. AI is the now of the contact center. Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. Ultimately, however, the ROI on AI in the contact center will be a massive motivator.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

Alliance by IFS

JANUARY 10, 2019

Now, let’s tackle some adoption rates among field service organizations: Gartner predicts that by 2020 , 10% of emergency field service work will be both triaged and scheduled by artificial intelligence , up from less than 1% in 2017.

Management 94

Management Employee Engagement Contact Center Technology 94

Alliance by IFS

JANUARY 10, 2019

Now, let’s tackle some adoption rates among field service organizations: Gartner predicts that by 2020 , 10% of emergency field service work will be both triaged and scheduled by artificial intelligence , up from less than 1% in 2017.

Management 62

Management Employee Engagement Contact Center Technology 62