Eptica

AUGUST 19, 2015

Date: Wednesday, August 19, 2015 Robots – the future of customer service? Published on: August 19, 2015. Author: Derek Lewis Recent Forrester research pointed out the importance of understanding customer emotion and creating empathy with consumers if brands are going to deliver a successful customer experience.

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Self Service Customer Service Wireless Contact Center 48

Eptica

FEBRUARY 5, 2016

Date: Friday, February 5, 2016 Meeting Millennial Customer Expectations. Author: Neil Cox In 2015 the US Census Bureau reported that Millennials outnumbered Baby Boomers for the first time , meaning they now make up a quarter of the population. Published on: February 05, 2016. Share this page on: Tweet.

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Customer Expectations Meeting Self Service Social Media 48

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. Static performance Overall, the UK research found minor changes in performance since 2015, with the total number of questions answered on the web, email and Twitter remaining static at 55%.

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Retail Self Service Customer Service Entertainment 48

Eptica

AUGUST 5, 2016

Based on consumer research into how customer experience strengthens loyalty, it shows both individual company scores and how the wider economy is performing. Looking through the research, I can see four key trends for CX and customer service professionals to focus on: 1. Share this page on: Tweet.

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Self Service Wireless Social Media Contact Center 50

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits.

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Customer Service Self Service Social Media Contact Center 48

Toonimo

JANUARY 5, 2017

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. Businesses cannot be complacent about the customer experience; a proactive approach is needed.

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Natalie Petouhof

DECEMBER 1, 2015

So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. Unified Service – CRM 2016 delivers a single, unified solution for Customer Service across self-service, agent assisted service and field service.

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Conference CRM Self Service Innovation 40

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. Think Customers.

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Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. Think Customers.

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Omni-Channel Customer Service Self Service Contact Center 48

Avaya

DECEMBER 6, 2016

A lot has happened to transform the customer experience in a very short amount of time. As companies move forward in today’s age of rapid tech innovation, they must be armed with the right data strategy. As mentioned, customers today use a vast number of channels and devices to interact with the brands they love.

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Self Service Data Customer Journeys Customer Experience 40

Eptica

OCTOBER 26, 2015

Date: Monday, October 26, 2015 Christmas is coming – is your customer service ready? Published on: October 26, 2015. consumers have higher expectations than a year ago when it comes to the customer experience. It isn’t too late to achieve this. Share this page on: Tweet.

Customer Service 48

Customer Service Self Service e-support Retail 48

Customer Bliss

MARCH 30, 2017

IBM was among the first larger brands to open a customer experience lab, and at the time they noted three major goals: Enhanced customer insight: The goal was to better predict individual customer behavior across multiple channels. Inside the Wendy’s customer experience lab. The yin and yang of customer experience labs.

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Martin Hill-Wilson

JUNE 8, 2015

There are many landmark points of transition going on right now that show this appetite: According to eMarketer, 2015 will be the year when UK adults spend more time every day ( 2 hours 26 minutes) with their mobile devices than traditional desktop or laptop computers ( 2 hours 13 minutes ). 56% expect an email to be answered within 4 hours.

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Omni-Channel Multi-Channel Self Service Insurance 40

Tricia Morris

DECEMBER 18, 2015

It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member. Nancy Friedman: Customer Service Keynote Speaker and Trainer. •

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Trends Chief Customer Officer Customer Service eBook 40

Martin Hill-Wilson

MAY 27, 2015

Engagement Strategies for Contact Centres) with Emma Samuel (Global Corporate Marketing Director at NewVoiceMedia). and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. Media Use and Attitudes 2015 report). In other words this is about the customers of many organisations.

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Self Service Social Media Multi-Channel Consumers 40

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. This article will help you –.

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Company e-support Customer Journeys CRM 11

Bold360

NOVEMBER 21, 2016

He’s a marketing executive with over 20 years of experience in brand, direct, customer loyalty, digital and database marketing for leading Fortune 500 companies and high growth entrepreneurial firms. Terence Channon is Managing Director of SaltMines Group , a Start-Up Studio & Professional Services firm. Nicholas Webb.

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